While each of the estates that will be rebuilt is at different stages, we want to know what’s important to you about how the future estate will be looked after. This is because the rebuilding of your estate will only be successful if Homes for Lambeth both builds the more and better homes we need but also looks after them and you properly.
While your new home and estate may be a few years away, we want to do this now so that Homes for Lambeth can start with the right approach and select the best housing management provider for the new estate.
These pages are part of this process. You will find information here to consider and questions to respond to, these are:
1. How you want to talk to your estate’s housing management provider
2. How you want to access their services
3. How you want to report repairs and get them resolved
4. How Homes for Lambeth should support you and your family
5. How communal and shared spaces should be looked after
6. How you should be involved in running your new estate
Your views, along with the feedback from consultation on tenancies and leases, will help to finalise the specification of service’ which will define what Homes for Lambeth expects from providers bidding to provide housing management services. The specifications will also help to determine the cost of these services to Homes for Lambeth and the level of the service charges for your new home.
Rents and Service charges
All secure tenants and homeowners currently pay service charges for the upkeep of communal spaces, gardens, lifts, caretaking, repairs, landscaping, and lighting. Some secure tenants pay this combined with their rent; some have it as a separate item.In either case, all secure tenants pay a service charge. The service charges for secure tenants is averaged across the borough while for leaseholders it is set specifically for the estate the leaseholder lives on.
Homes for Lambeth will set your service charges based on the costs of maintaining the estate you live on. It is likely that there will be two parts to your service charge– one part will be for the wider estate and the second part will be specific to the building in which you live. Your service charges will be based on the services that you receive and will be listed as a separate item in bills so you can see the costs.
Service charges will also be different for homeowners and tenants as homeowners are responsible for insurance costs whereas tenants aren’t. When design work reaches an advanced stage on individual estates, we will be able to estimate the level of services charges. These will only be estimates until we have finalised the specifications of services, and we have consulted you on the details of the future tenancy and lease agreements.
What we can tell you is that the more services you want, the higher the service charges will be. For example, a supplier who provides a staffed concierge and a local office will add significant extra costs compared with telephone and online support. Please keep the cost implications of different service charges in mind as you answer the questions as well as when you give feedback on your tenancy and leasehold agreement.
Have your say
To have your say you can complete an online survey on the link below:
How else can I have my say?
You can also have your say at a regular drop-ins event on your estate or a dedicated event. For more information go to:
You can also go and see your local independent resident adviser and tell them your views. They will pass on your comments. You can find their contact details at:
or by going to your estates engagement hub. You can also download a consultation booklet and send back a completed form.
All feedback needs to reach us by the 5 pm on December 15th.
What happens next?
Your views, along with the results of the tenancy and lease consultation, will be used by Homes for Lambeth to finalise the specification for housing management for all six estates. Home for Lambeth will write into the specification, key council policies which, for example, ensure the needs of vulnerable residents are met. By the end of the year we will publish:
- The finalised specification which will have taken account of feedback from the consultation
- A summary of the feedback that we received
- Our comments on this feedback Homes for Lambeth will then put together a list of companies who have shown that they are competent and able to meet the specification.
As rebuilding work nears completion on your estate Homes for Lambeth will invite the companies bidding to present themselves at an exhibition. You will be able to ask them questions and score each company. These scores, along with scores from a full tender process and an interview, will decide which company is chosen to look after each estate. Representatives from your Resident Engagement Panel (REP) will be invited to take part in the interview panel.
When this company is chosen, it will be the role of the company to create the tenant’s handbook. This handbook will be based on the current one used by Lambeth Council and will operationalise the terms of your new lease. Your estate team will tell you when this selection process is happening. Until you move into your new home, your local estate team will remain your point of contact through the rebuilding process.